Need help?

Yes. If you are a customer of Belfius, BNP Paribas Fortis, Fintro, ING of KBC/KBC BRUSSELS, you can update your identity details at any CASH point using your eID card.

Here's how it works:

1. Insert your bank card.
2. Select “Update bank details with eID” and enter your PIN. Your bank card will be returned.
3. Then insert your eID and agree to our privacy statement.
4. Your eID details will be automatically updated. This will take a moment. Wait until the CASH machine returns your eID. You do not need to press anything.

Parents cannot carry out this transaction on behalf of their minor child. If your minor child has their own bank account, they must perform the transaction themselves using their bank card. For more information, please contact your bank.

Yes, you can if you are a customer of Belfius, BNP Paribas Fortis, Fintro, ING of KBC/KBC BRUSSELS

• Condition: your itsme account must be linked via that bank's app.
• How it works:

1. Insert your bank card and select to update your identity details.
2. Your bank card will be returned to you.
3. Then insert your electronic identity card (eID).
4. Your identity details at your bank will be updated. Your itsme details will also be updated automatically.

Absolutely. Your details are not stored on the CASH machine and are only sent to your own bank.

• In very exceptional cases, your electronic identity card (eID) may be swallowed due to a technical error. This is very annoying, but don't panic.
• What happens then:
  • Our technical services will retrieve your eID from the machine.
  • Your card will be taken to the nearest police station as soon as possible.
  • What you should do:
    • After three working days, contact the nearest police station. If your card has not arrived there yet, contact CASH for more information.

    • Alternatively, you can also call DocStop (freephone number 00800 2123 2123) and follow the procedure for a lost identity card.

      Please note: There is a charge for this and it takes longer than collecting your card from the police station.

• Your identity card will then be permanently blocked. You will no longer be able to use it and will have to apply for a new one! This takes longer than collecting your card from the police station.

No, you only need the PIN code for your bank card.

Don't panic. Follow these two steps:

1. For a Belgian bank card: call Card Stop immediately on 078 170 170 (available 24/7).
   TIP: Save the Card Stop number in your mobile phone so you always have it to hand.
   For a foreign card: contact your bank immediately.
2. Contact your bank to request a new card, as your card will be destroyed for security reasons.

Please note: your PIN is strictly personal. Never share it with anyone, not even by telephone, email or link. No bank or CASH employee will ever ask for your PIN.

• All standard debit cards (Maestro, Visa Debit, Debit Mastercard).
• Credit cards and prepaid cards also work. Please note that bank charges may apply.
• Meal vouchers, eco vouchers and consumption vouchers do not work.

Foreign card?

• Card from the Eurozone
  • The card will work automatically. You can withdraw money at any CASH point.
• Card from outside the Eurozone
  • The CASH ATM recognises non-eurozone cards.
  • You must make a selection in the withdrawal menu on the screen. You have two options :
    • Left side of the screen:
      • You will see the amount in your own currency (e.g. dollars, pounds, etc.).
      • You will immediately know how much will be debited from your account.
      • Please note: your bank may charge an additional transaction fee on top of this amount.
    • On the right-hand side of the screen:
      • You will see the amount in euros.
      • You will later see the amount in your own currency on your bank statement.

At new CASH points, you can 

• withdraw cash 
• change your PIN  
• check your balance 
• and, at half of the CASH points, you can also deposit cash

This can happen in very rare cases — we understand it’s frustrating.
Please contact your bank right away. They will get in touch with CASH to investigate what went wrong.

• Don’t worry — your money is safely stored in the vault.
  • Contact your bank.
  • They will work together with CASH to find out what went wrong and keep you informed.

• Doubts when you get home?
• If you think that an incorrect amount was deposited, there is a solution.

What should you do if you doubt the deposited amount?

• Stay calm and contact your bank.
• They will note your query and contact CASH. This will trigger an additional check of the machine's transactions and accounts.
• You can always contact the CASH helpdesk on 0800 71 302. They will explain the steps you need to take. 

• The CASH ATM can recognise a banknote as possibly counterfeit.
• That banknote will not be deposited into your account immediately, nor will it be returned.
• The National Bank will check the banknote.
• If it turns out to be genuine, the amount will be deposited into your account.
• If it turns out to be counterfeit, it will not be returned.

Very occasionally, something can go wrong during a deposit. Don't panic: your money will never be lost. What sorts of things can happen and what you should do?

• This can sometimes happen due to torn banknotes, a foreign object in the stack of notes, a suspicious banknote, an incorrect action or a problem with the CASH machine.
• Take your card back when it is offered to you.
• You will then receive a ticket stating that there was a technical malfunction.
• This ticket will also tell you whether (some of) your notes have already been credited to your account or not.

Did the summary appear? Then your deposit was processed correctly and the money will be credited to your account. 

If you did not see the summary screen, something went wrong and/or the machine got jammed during the deposit. 

• CASH is automatically notified.
• Stay calm — your money is safely stored in the vault; it has not disappeared.
• The amount will be correctly credited to your account after verification. This process usually takes between 3 and 10 working days.
• Contact your bank if you have any further questions.
• Your bank will open a case and work together with CASH to ensure your deposit is processed correctly and the money is added to your account.
• If you still wish to contact CASH directly, call 0800 71 302. Our helpdesk will gladly walk you through the steps once more.

In very exceptional cases, the CASH machine may fail completely.

• The screen will go black.
• Your bank card will be returned, but you will not receive a receipt.
• What to do:
  • Stay calm, your money is safe in the safe.
  • Contact your bank as soon as possible.
  • Your bank will open a file and work with CASH to process your deposit correctly and deposit the money into your account.
  • The amount will be credited to your account correctly after verification. The time frame for this varies between 3 and 10 working days.

• Usually €20 or €50 notes. Sometimes also €5, €10 or €100, depending on the CASH machine.
• You can check this per location. Check for your location under “Find a CASH point”.

• We look at what is needed per location.
• In busy places with multiple CASH machines, there is more choice.
• The range is constantly expanding. We will continue to optimise this.

• If you only select a total amount, the CASH ATM decides the mix of banknotes.
• Want to choose the banknotes yourself? Tap ‘Other amount’ and select the notes you want.

• Do not select one of the suggested amounts. Click on “Other Amount” in the main menu.
• You can then choose your own amount and the banknotes you want.

• The CASH machine's home screen shows you which notes are available.
• If a particular banknote is not available we will ensure that it is quickly restocked.
• In the meantime, you can search here for the nearest CASH point.

Yes:

• The maximum amount depends on the limit set by your bank. If you want to deposit more, please contact your bank.
• Technically, the machine accepts up to 150 banknotes per deposit. However, multiple deposits in a row are possible. For each sub-deposit, you are asked to confirm the amount inserted and you see the cumulative total. If you do not agree with the proposed amount, only the last sub-deposit will be returned.

All euro banknotes are accepted.

• No, it always happens via the account linked to your card.
• If you want to withdraw money from another account, use that account’s card or first make a transfer between the two accounts.

No, deposits are always made to the account linked to your card.
If you want to deposit money into another account, use a different card or transfer the amount afterwards between both accounts via your bank or banking app.

CASH would first and foremost like to apologise for this inconvenience. We are doing everything we can to prevent invalid, ink-stained banknotes from entering circulation.

Have you nevertheless received one or more ink-stained banknotes from a CASH machine? If so, please take them to your bank as soon as possible and explain where and how you obtained it. Your bank will hand the banknote over to the National Bank of Belgium, which will turn it over to the police to be used as evidence in their investigation.

You can find more information here: Dye-stained banknotes | National Bank of Belgium. 

After a failed or interrupted ATM transaction, it is possible that a reservation will appear on your account.

This reservation is temporary and does not affect your available balance. It will disappear automatically. With some banks, this happens quickly; with others, it may take a bit longer.

If the reservation is still visible after a few days, or if you are unsure, If so, contact your bank.
 

Only customers of Belfius, BNP Paribas Fortis, Fintro, ING and KBC/KBC Brussels can deposit money at a CASH point with a deposit function. Are you a customer of another bank? If so, you can still withdraw money from all CASH points.

No. CASH machines only accept euro banknotes. Other currencies are not processed and will not be credited to your account.

It’s very simple.

Follow these steps:
- Insert your bank card with the chip facing upwards and forwards.
- Select ‘Change PIN’ from the main menu.
- Enter your current PIN.
- Choose your new PIN and enter it twice.
- Confirm your choice.
- Next, select ‘Complete transaction’ at the bottom right of the screen.

Your PIN will be changed immediately.

Have you forgotten your PIN? Don’t worry, you can set a new PIN without using your old one. Please note that this feature is only available to customers of Belfius, ING and KBC/KBC Brussels.

First, contact your bank. They will then initiate the request on your behalf. The exact time this takes may vary depending on the bank. Your bank will inform you of this. Once your request has been processed, you can go to a CASH point to change your PIN.

Follow these steps at the ATM:
- Insert your bank card with the chip facing upwards and forwards.
- You will be automatically directed to the screen to change your PIN.
- We may first ask you to confirm your identity, for example by entering your date of birth.
- Then choose your new PIN and enter it twice.
- Once verified, your PIN will be changed immediately and you can start using the new code.

Do you know your current PIN but want to change it? You can do this directly at a CASH point without contacting your bank.

If you are a customer of Belfius, BNP Paribas Fortis, Fintro, ING or KBC/KBC Brussels, your bank’s ATMs are gradually being replaced by CASH points, where you can withdraw cash regardless of which bank you use.  

If you're a customer of one of the banks listed above, you can not only withdraw cash but also deposit cash at selected CASH points. You can see which locations offer this service on the website.

Every CASH point in Belgium is part of the new network of cash machines where you can withdraw cash easily and securely. Other transactions, such as depositing money, are possible if you are a customer of one of the four participating banks (Belfius, BNP Paribas Fortis, ING and KBC/KBC Brussels).  

They are actually identical machines. A bank cash machine is a machine located in or near your bank branch where you can withdraw cash and, in some cases, make deposits. CASH points form part of the network set up by Belfius, BNP Paribas Fortis, ING and KBC/KBC Brussels. Each CASH point contains one or more ATMs and is located in an easily accessible place. However, the machines and the way they work are the same: the only difference is the location.

CASH points were set up to keep cash accessible to everyone, regardless of which bank they use.

CASH points are often referred to as Bancontact CASH points. You’ll see the Bancontact logo displayed at CASH points.

A CASH point is a location where you can withdraw cash using debit, credit or prepaid cards.

Bancontact is the Belgian payment network that allows you to make electronic payments, both online and in-store, or to withdraw cash from an ATM.

So, while you can use a bank card with Bancontact at a CASH point, CASH and Bancontact are two different companies. 

Yes. You can withdraw cash from any CASH point, regardless of which bank you use.

Not every CASH point accepts cash deposits.

If you want to deposit cash, please check in advance whether the CASH point offers a cash deposit service. You can use the ‘Cash deposit’ filter to find nearby CASH points where cash deposits are possible.

Please note that only Belfius, BNP Paribas Fortis, Fintro, ING and KBC/KBC Brussels cutomers can make cash deposits at CASH points offering this service. 

'CASH IN' refers to depositing money. 'CASH OUT' refers to withdrawing money.

Yes, some CASH points are open 24 hours a day, 7 days a week. To ensure access to cash at all times, CASH ensures a number of ATMs are available 24/7. To check the opening hours of a CASH point, click here. Select a CASH point near you to view its opening hours and other useful information.

Not all CASH points accept cash deposits. To find a CASH point that offers this service near you, use the ‘Cash deposit possible’ filter here.

Already at a CASH point? Look for the CASH-IN symbol on the screen to check whether cash deposits are available.

All CASH points are open on Sundays, except those located in shopping centres, which may be closed.

To check the opening hours of a specific CASH point, click here. Select a nearby CASH point to view its opening hours and other useful information.

No, contactless cash withdrawals are not available at CASH points. To withdraw cash, you must insert your bank card into the machine.

No, you cannot withdraw money from a CASH point without using your bank card.

Yes. Instead of selecting one of the suggested amounts, choose ‘Other amount’ from the main menu.

You can then enter the amount you wish to withdraw and choose which banknotes you would like to receive.

Not all CASH points accept cash deposits. To find a CASH point that offers this service near you, use the ‘Cash deposit possible’ filter here.

Already at a CASH point? Look for the CASH-IN symbol on the screen to check whether cash deposits are available.

Your deposit will appear in your account once the transaction is complete. You can check this in your bank’s app.

If it does not appear in your account, contact your bank. 

No. Any cash you deposit will be credited to the account linked to the card you use.

If you want to pay the money into another account, you can transfer it afterwards using your bank’s app or online banking service.

No. To make a cash deposit, you must use the bank card linked to the account that will receive the funds.

No. Cash deposits at CASH points are only available to customers of Belfius, BNP Paribas Fortis, Fintro, ING and KBC/KBC Brussels.

Please note that CASH is not a bank. It is a joint initiative of these participating banks.

CASH does not charge for transactions carried out at its CASH points. However, charges may apply depending on your bank. Please check with your bank for more information.

Some CASH points are always open. It’s best to check in advance whether the CASH point in your neighbourhood is open 24/7. To check the opening hours of each CASH point, click here. Click on the CASH point in your neighbourhood to view all the practical information.

Some CASH points are located indoors, while others are outdoors.  

Almost all CASH points are accessible to wheelchair users and people using walking frames or other mobility aids.

To check whether a specific CASH point is wheelchair accessible, click here and select the location you wish to visit. Accessibility information is provided for each CASH point.

Accessibility is a priority at our CASH points and cash machines. Almost all CASH points have a door that is wide enough to allow access with a wheelchair or walking frame. To check whether a specific CASH point is wheelchair accessible, click here and select the location you wish to visit. Accessibility information is provided for each CASH point.

All screens are fitted with a filter to prevent people from seeing the display from the side. Privacy panels are also provided. Nevertheless, it is still advisable to shield the keypad whilst entering your PIN.

Don’t worry – at CASH points, Belfius, ING and KBC/KBC Brussels customers can set a new PIN without using their current one.
To do so, first contact your bank. They will submit the request for you. Processing times may vary, and your bank will be able to advise you on this. Once the request has been processed, you can visit a CASH point to set a new PIN.

Follow these steps at the ATM: 
- Insert your bank card with the chip facing upwards and towards the front. 
- You will automatically be directed to the screen to change your PIN. 
- You may be asked to confirm your identity, for example, by entering your date of birth. 
- Then choose your new PIN and enter it twice. 
- Once your identity has been verified, your PIN will be changed immediately and you can start using the new one.

If you know your current PIN but want to change it, you can do so directly at a CASH point, without contacting your bank. 

Yes, if you’re a Belfius, BNP Paribas Fortis, Fintro, ING or KBC/KBC Brussels customer. Insert the bank card linked to the account you wish to check, with the chip facing upwards and to the front.

Select ‘Balance’ from the main menu and enter your PIN. You'll then see your account balance on the screen.

If the cash machine out of order, you can contact CASH on 0800 71 302 (Mon–Sat: 8am–6pm) or by email info@cash.be

Did something else go wrong? Then remember these three steps:  

• Card retained, lost, stolen, or PIN no longer secure? Contact Card Stop immediately. Your bank will take it from there.
• Problem during your transaction? Didn’t receive any cash or nothing showing in your account? Contact your bank. They will open a case and liaise with CASH if necessary. 
• Is there a problem at the CASH point itself? This could be related to cleanliness, damage, vandalism or other issues. Please call 0800 71 302 (Mon–Sat: 8am–6pm) or email info@cash.be.

Very occasionally, a problem may occur during a deposit. Don’t worry – your money will not be lost. Below, you'll find information about the possible causes and what to do next.

A deposit may be declined for a number of reasons, including damaged banknotes, a foreign object mixed in with the notes, an incorrect action during the transaction, or a faulty machine.

If your card is returned, please take it back.

You may then be given the option to print a receipt, or the machine may print one automatically. This depends on the type of issue detected.

Neither CASH nor your bank requires this receipt, as the transaction has been recorded by the machine. However, you may wish to keep it for your own records.

If you did not see the summary screen, something went wrong and/or the machine got jammed during the deposit.

• CASH is automatically notified.
• Don't worry — your money is safely stored in the vault; it has not disappeared.
• The amount will be correctly credited to your account after verification. This process usually takes between 3 and 10 working days.
• Contact your bank if you have any further questions.
• Your bank will open a case and liaise with CASH to ensure your deposit is processed correctly and the money is added to your account.
• If you still wish to contact CASH directly, call 0800 71 302. Our helpdesk will gladly walk you through the steps.

In this case, contact your bank. They will open a case and liaise with CASH. If you encounter any other problems during a transaction (for example, if you haven’t received any money or the transaction doesn’t appear in your account), contact your bank.

The time required to process a complaint about a cash withdrawal varies depending on the bank.

Please contact your bank directly, as complaint handling procedures differ from one bank to another.

As each complaint is different, we cannot provide a specific timeframe for handling them. We will do everything we can to resolve your complaint as quickly as possible and will keep you informed throughout the process.

You can withdraw cash at any CASH point in the CASH network. You'll find a list of all CASH points and their opening hours here.

Not all CASH points accept cash deposits. To find a CASH point in your area that does, you can tick the ‘Cash deposit’ filter here.  

You can carry out several transactions in succession at a CASH point. The amount of money you can withdraw or deposit depends on your own bank limit.  

This depends on the CASH point. Before visiting, check its opening hours and whether cash deposits are possible.

You can find opening hours and service information for CASH points near you here.

Some CASH points are open 24/7.

To check the opening hours of a specific CASH point, click here and select the location. You'll find opening hours and other useful information for each CASH point.

We apologise for the inconvenience. Occasionally, a machine may temporarily run out of cash. Machines are refilled regularly.

If you are at a CASH point with several ATMs, please try another machine.

If not, use the locator here to find the nearest CASH point.

Did you see the summary screen? Then your deposit was processed correctly and the money will be credited to your account. 

If you did not see the summary screen, something went wrong and/or the machine got jammed during the deposit.

• CASH is automatically notified.
• Don't worry — your money is safely stored in the vault; it has not disappeared.
• The amount will be correctly credited to your account after verification. This process usually takes between 3 and 10 working days.
• Contact your bank if you have any further questions.
• Your bank will open a case and liaise with CASH to ensure your deposit is processed correctly and the money is added to your account.
• If you still wish to contact CASH directly, call 0800 71 302. Our helpdesk will gladly walk you through the steps.

CASH does not impose any limits on the amount you can withdraw or the number of transactions you can make.

Any withdrawal limits are set by your bank.

The maximum amount you can withdraw does not depend on the cash machine, but on your own bank limit. If you would like to increase that limit, please contact your bank.  

No. CASH does not charge for cash deposits.

However, your bank may charge depending on the terms and conditions of your account.

If you are using a card issued outside the eurozone, exchange rate charges may also apply.

Yes. CASH machines located in a wall on the street or in standalone kiosks with a single machine are open 24/7.

Before visiting, we recommend checking whether the CASH point you wish to use is open 24/7. You can find opening hours and other useful information for each CASH point here.

No, you cannot make contactless cash withdrawals: you will always need your bank card.  

Is the cash machine out of order? CASH is aware of the issue and is working on a solution. First, check whether there are any other machines at the CASH point. If so, there’s a good chance you’ll be able to use one of them for your transaction.

If there is a technical issue and the entire CASH point out of order, visit cash.be to find another CASH point nearby.

• Is there a problem at the CASH point itself?This could be related to cleanliness, damage, vandalism or other issues. Please call 0800 71 302 (Mon–Sat: 8am–6pm) or email info@cash.be. 
• Has your card been retained, lost, or is your PIN no longer secure? Call Card Stop immediately. Your bank will take it from there. 
• Are you experiencing a problem during your transaction? You didn't receive any money or can’t see anything in your account? Contact your bank. They will open a case and liaise with CASH if necessary. 

• Card retained, lost or PIN no longer secure? Call Card Stop immediately. Your bank will take it from there. 
• Problem during your transaction? You didn’t receive any money or your deposit isn’t showing up in your account? Contact your bank. They will open a case and liaise with CASH if necessary. 
• A problem at the CASH point itself? This could be related to cleanliness, damage, vandalism or other issues. Call 0800 71 302 (Mon–Sat: 8am–6pm) or email info@cash.be

• Don’t be distracted by strangers who stand too close, offer help or ask questions while you’re carrying out your transaction. CASH staff are not available to assist customers during a transaction. No technicians working on site will ever ask you for any personal details. 
• Stay calm and, if possible, complete your transaction first. 
• Always shield your PIN and keep your bank card in sight. 
• If you feel unsafe or uncomfortable, cancel your transaction and leave the CASH point. 
• If in doubt, contact Card Stop immediately on 078 170 170 to block your card. Then contact your bank. 
• If you suspect fraud or encounter suspicious behaviour, contact the local police. 

• There are no known cases of technical fraud at CASH point ATMs. 
• Fraud usually occurs when scammers try to deceive, distract or put pressure on people during a transaction. 
• Don't get distracted or accept help from strangers while carrying out your transaction. CASH staff are not aailable to assist customers during a transaction. No technicians on-site will ever ask you for any personal details. 
• Always shield your PIN and keep your bank card in sight. 
• If you feel something is amiss, cancel your transaction and contact Card Stop immediately on 078 170 170 to block your card. Then contact your bank. 

• No. For security reasons, retained cards cannot be recovered from the machine.
• If your card has been retained or becomes stuck in an ATM, contact Card Stop immediately on 078 170 170 and then contact your bank.

• There are never any CASH staff available to assist customers during a transaction at CASH points. No technicians on site will ever ask you for any personal details. 
• Do not accept help from strangers and never give your bank card or PIN. 
• If you feel pressured or if something feels suspicious, cancel your transaction and leave the CASH point. 
• If you would like to speak to someone at CASH, please contact the helpdesk on 0800 71 302.

• Shoulder surfing is a form of fraud where someone tries to look over your shoulder while you’re entering your PIN. 
• Fraudsters often try to stand close by or distract you during your transaction. 
• For this reason, you should always shield the keypad with your hand or wallet when entering your PIN.
• Keep a safe distance from others and do not let anyone look over your shoulder during your transaction. 
• If you feel uncomfortable or something feels suspicious, cancel the transaction and leave the CASH point. 
• If in doubt, contact Card Stop immediately on 078 170 170 to block your card. Then contact your bank.

• Stay calm and do not allow yourself to be pressured during your transaction.
• If you feel uncomfortable or unsafe, cancel the transaction immediately. Take your bank card, put it away safely and leave the CASH point.
• Never reveal your PIN or accept help from strangers.
• If something feels suspicious or you suspect fraud, contact Card Stop immediately on 078 170 170.

• No. This is a common scam in which fraudsters take advantage of people's sense of urgency or sympathy.
• A screenshot displayed on a smartphone is no proof that money has actually been transferred.
• Never give cash to a stranger, even if their story seems convincing.
• Advise them to contact the emergency services, their bank or another official organisation.
• Explain that you cannot help and leave the CASH point.
• If you feel threatened or suspect fraud, contact the local police.

• The socket marked with the headset icon is intended for connecting headphones during a transaction. 
• This feature helps visually impaired and blind people to use the cash machine. 
• You cannot use this socket to speak to CASH or contact the helpdesk. 
• If you would you like to report something to CASH? Please contact the helpdesk using the telephone number displayed at the CASH point.

Was there a problem with your transaction at the cash machine? Do you think you were given too little, or did you leave your money at the machine? Contact your bank first. They will open a case and liaise with CASH.

If something goes wrong during a transaction at an ATM, always follow these simple steps: 

• Card retained, lost or PIN no longer secure? Call Card Stop immediately. Your bank will take things from there. 
• A problem during your transaction? You didn't receive your cash, or your deposit is not showing up correctly in your account? Contact your bank. They will open a case and liaise with CASH if necessary. 
• Is there a problem at the CASH point itself? For example, issues related to cleanliness, damage, a faulty machine or a technical incident? Call 0800 71 302 (Mon–Sat: 8am–6pm) or email info@cash.be 

You can always report the incident to the police. They will contact your bank if necessary. The official investigation is always initiated via your bank to ensure proper verification and resolution. 

If you experience a problem with a transaction at a cash machine, you should always contact your bank first.

Because your bank has access to your account and transaction details, it can:

• verify your report
• investigate the issue with CASH
• ensure a secure and traceable process

Yes. You can withdraw cash from any CASH point, regardless of which bank you use.