How do you withdraw money at a CASH point? 

• Usually €20 or €50 notes. Sometimes also €5, €10 or €100, depending on the CASH machine.
• You can check this per location. Check for your location under “Find a CASH point”.

• We look at what is needed per location.
• In busy places with multiple CASH machines, there is more choice.
• The range is constantly expanding. We will continue to optimise this.

• If you only select a total amount, the CASH ATM decides the mix of banknotes.
• Want to choose the banknotes yourself? Tap ‘Other amount’ and select the notes you want.

• Do not select one of the suggested amounts. Click on “Other Amount” in the main menu.
• You can then choose your own amount and the banknotes you want.

• The CASH machine's home screen shows you which notes are available.
• If a particular banknote is not available we will ensure that it is quickly restocked.
• In the meantime, you can search here for the nearest CASH point.

• No, it always happens via the account linked to your card.
• If you want to withdraw money from another account, use that account’s card or first make a transfer between the two accounts.

• It is just as safe as at an ATM.
• There is camera surveillance 24/7.
• There are mirrors, privacy screens and distance lines to ensure your privacy.
• The helpdesk number is clearly visible at every CASH machine. You will also find information on how to block your card via Card Stop.
• Where necessary, a sticker is placed on the windows to limit the view of the CASH machines from outside.

1. Do not get distracted Keep your attention on the transaction. Focus on the screen and not on your mobile phone, which you do not need.
2. Shield your PIN Use your hand or wallet to cover the keypad, even if there is no one around.

3. Read the instructions on the screen carefully

   This way, you know exactly what steps to follow and you avoid mistakes, such as leaving your card or money behind.

4. Always complete your transaction first

   A transaction only takes a moment: from inserting your card to getting it back. If someone approaches you, politely tell them that you want to finish first.

5. Stay until you see the start screen again

   You will first receive your card, then your money. So do not get distracted. Wait until the transaction is complete.

6. Remember: Never share your PIN with anyone.

   Your PIN is yours alone. Never share it. Not even by telephone, email or link. Bank employees will never ask for your PIN. Neither will CASH security guards or maintenance technicians, nor the Cardstop helpdesk.

7. Save the Card Stop number in your mobile phone

   Save 078 170 170 as a fixed contact. That way, you can call immediately if you encounter any problems.

8. Report fraud or scams

   Have you been the victim of a scam or fraud? Contact your local police immediately.

• The transaction itself is offered by us free of charge.
• Depending on your bank's terms and conditions, however, you might have to pay them a transaction fee.
• If you are using a card from outside the Eurozone, there may be a margin on the exchange rate.

• Our cleaning teams ensure regular maintenance.
• In busy areas and during peak periods, cleaning is carried out more frequently.
• Mats are in place to keep the floor clean.
• You can also help: keep your ticket and do not throw it on the floor.
• The screens of the CASH machines have been adjusted so that tickets are not printed unnecessarily or unintentionally.
• If you do encounter an extremely dirty CASH point, let us know via this link.

• Yes, the CASH machines are easily accessible, even with a wheelchair, walker or other aid.
• The keypad of every CASH machine is accessible from a wheelchair.
• You can check the accessibility of each location under “Find a CASH point” on cash.be.
• Audio and braille support are available for people with visual impairments.

• As cash usage continues to decline, more and more banks are closing their cash machines. CASH ensures that you have easy access to cash where you need it most. That is why you will find CASH points near markets, shops and restaurants.
• We are building a network of 1,000 CASH points in various locations throughout Belgium. Click here for an overview.

• Dutch, French, English and German appear alternately on the start screen of the CASH machine.
• After inserting your card, you will automatically continue in the language of your card. Alternatively, you can choose your own language.

• All standard debit cards (Maestro, Visa Debit, Debit Mastercard).
• Credit cards and prepaid cards also work. Please note that bank charges may apply.
• Meal vouchers, eco vouchers and consumption vouchers do not work.

Foreign card?

• Card from the Eurozone
  • The card will work automatically. You can withdraw money at any CASH point.
• Card from outside the Eurozone
  • The CASH ATM recognises non-eurozone cards.
  • You must make a selection in the withdrawal menu on the screen. You have two options :
    • Left side of the screen:
      • You will see the amount in your own currency (e.g. dollars, pounds, etc.).
      • You will immediately know how much will be debited from your account.
      • Please note: your bank may charge an additional transaction fee on top of this amount.
    • On the right-hand side of the screen:
      • You will see the amount in euros.
      • You will later see the amount in your own currency on your bank statement.

At new CASH points, you can 

• withdraw cash 
• change your PIN  
• check your balance 
• and, at half of the CASH points, you can also deposit cash

• Card from the Eurozone
  • The card will work automatically. You can withdraw money at any CASH point.
• Card from outside the Eurozone
  • The CASH ATM recognises non-eurozone cards.
  • You must make a selection in the withdrawal menu on the screen. You have two options :
    • Left side of the screen:
      • You will see the amount in your own currency (e.g. dollars, pounds, etc.).
      • You will immediately know how much will be debited from your account.
      • Please note: your bank may charge an additional transaction fee on top of this amount.
    • On the right-hand side of the screen:
      • You will see the amount in euros.
      • You will later see the amount in your own currency on your bank statement.

CASH would first and foremost like to apologise for this inconvenience. We are doing everything we can to prevent invalid, ink-stained banknotes from entering circulation.

Have you nevertheless received one or more ink-stained banknotes from a CASH machine? If so, please take them to your bank as soon as possible and explain where and how you obtained it. Your bank will hand the banknote over to the National Bank of Belgium, which will turn it over to the police to be used as evidence in their investigation.

You can find more information here: Dye-stained banknotes | National Bank of Belgium. 

It can happen that after a failed or interrupted ATM transaction, a reservation appears on your account.

This reservation is temporary and does not affect your available balance. It disappears automatically. With some banks this happens quickly, while with others it may take a bit longer.

Is the reservation still visible after a few days or are you unsure? Then contact your bank.