Depositing cash

There’s a limit of 150 notes per transaction, but you can continue right after by clicking ‘Deposit more’ to add extra notes.

All euro banknotes are accepted.

No, deposits are always made to the account linked to your card.
If you want to deposit money into another account, use a different card or transfer the amount afterwards between both accounts via your bank or banking app.

Yes. On the ‘Overview’ screen, click ‘Add message’ and type your message. You can enter either a free or a structured message.

• There is 24/7 camera surveillance.
• CASH points where you can deposit money are located indoors and have extra security features, including alarms that activate in suspicious situations.
• Mirrors, privacy panels and discretion lines are in place to protect your privacy.
• The helpdesk number is clearly displayed at every CASH machine.
• Where necessary, window stickers reduce visibility from outside to limit the view of the CASH machines.

Before you go

1. To make things easy, sort your banknotes by value.
2. Check that they are not torn, stained or too damaged as this can block the CASH machine - as will rubber bands or paper clips. So it's better to put your notes loose in a large envelope.
3. Count your bills so you know how much you're going to deposit.
4. All euro banknotes are accepted. But no coins!
5. A torn or badly damaged banknote? Don't panic: you can exchange it free of charge at the National Bank of Belgium, by post or in Brussels. All information about the exchange service can be found on their website https://www.nbb.be/en/notes-and-coins/exchange-banknotes-and-coins/exchange-euro-money/exchanging-damaged-euro-notes
6. Find a CASH point here where 'Deposit money' is possible.

At the CASH point

1. Check on the screen whether the “Deposit money” function is available (cash-in symbol). If the cash-in symbol is crossed out, then you cannot deposit money at this CASH machine at this time. Look for another one.
2. Insert your card, which must be linked to the account into which you wish to deposit the money.
3. Select “CASH Deposit” and enter your PIN.
4. Carefully follow the instructions on the screen to avoid technical malfunctions.
5. Stay focused and do not get distracted, even by a mobile phone message for example.
6. Insert the banknotes
   • Check your banknotes one last time before depositing them:
     • Are they not creased?
     • not torn?
     • not stained?
     • not bound with elastic bands, staples or paper clips?
       This will help you avoid technical malfunctions and ensure that the machine can count your money correctly.
   • Click on “Insert banknotes” once you have read all the instructions.
   • You can always use the mirror on the cash machine to check whether it is safe to make your deposit.
   • You will be given ample time to insert your banknotes. Please note that you can insert a maximum of 150 banknotes per deposit.
   • The different steps, depending on the type of CASH machine:
     • With a large opening:
       1. The tray opens.
       2. Place your banknotes in it.
       3. Keep an eye on the seconds counting down on the screen.
       4. The tray closes automatically.
     • With a slot:
       1. Place the banknotes in a single stack.
       2. Insert the entire stack into the slot at once, with the long side facing forward.
       3. Press “Confirm”, as the slot does not close automatically.
       4. The screen always shows a clear image of how to insert the notes correctly.
7. Counting and checking
   • The machine counts your notes. This takes a few seconds. In the meantime, you will see a waiting screen.
   • An overview of all the banknotes you have inserted will then appear.
   • Check this overview carefully:
     1. Is the amount correct?
     2. Have all the banknotes been counted?

     3. Some notes may not be recognised. These are sometimes returned. Remove them from the machine when the slot or tray opens. Sometimes the notes are sorted by the machine. They then undergo an additional check before being credited to your account. If they turn out to be counterfeit, they will not be credited.

        PLEASE NOTE: as soon as you proceed to the next step, you confirm this overview and the money is transferred to the safe.

8. Complete transaction
   • Is everything correct? Then you have three options:
     • “Add message” → Add a free or structured message
     • “Deposit more” → Add extra banknotes without starting over.
     • ‘Done’ → Complete the deposit and print a receipt if required.
   • In the exceptional case that no receipt is available, your deposit will still go through.
   • The money you have deposited will be credited to your account immediately after the transaction. You can check this via your bank's mobile app.

Very occasionally, something can go wrong during a deposit. Don't panic: your money will never be lost. What sorts of things can happen and what you should do?

• This can sometimes happen due to torn banknotes, a foreign object in the stack of notes, a suspicious banknote, an incorrect action or a problem with the CASH machine.
• Take your card back when it is offered to you.
• You will then receive a ticket stating that there was a technical malfunction.
• This ticket will also tell you whether (some of) your notes have already been credited to your account or not.

• CASH is automatically notified.
• Stay calm — your money is safely stored in the vault.
• The amount will be correctly credited to your account after verification. This process usually takes between 3 and 10 working days.
• Contact your bank if you have any further questions.
• Your bank will open a case and work together with CASH to ensure your deposit is processed correctly and the money is added to your account.
• If you still wish to contact CASH directly, call 0800 71 302. Our helpdesk will gladly walk you through the steps once more.

• The CASH ATM can recognise a banknote as possibly counterfeit.
• That banknote will not be deposited into your account immediately, nor will it be returned.
• The bank will check the banknote.
• If it turns out to be genuine, the amount will be deposited into your account.
• If it turns out to be counterfeit, it will not be returned.

• In very exceptional cases, the CASH machine may fail completely.
• The screen will go black.
• Your bank card will be returned, but you will not receive a receipt.
• What to do:
  • Stay calm, your money is safe in the safe.
  • Contact your bank as soon as possible.
  • Your bank will open a file and work with CASH to process your deposit correctly and deposit the money into your account.
  • The amount will be credited to your account correctly after verification. The time frame for this varies between 3 and 10 working days.

• Doubts when you get home?
• If you think that an incorrect amount was deposited, there is a solution.

What should you do if you doubt the deposited amount?

• Stay calm and contact your bank.
• They will note your query and contact CASH. This will trigger an additional check of the machine's transactions and accounts.
• You can always contact the CASH helpdesk on 0800 71 302. They will explain the steps you need to take. 

• Stay calm and contact your bank.
• They will note your query and contact CASH. This will trigger an additional check of the machine's transactions and accounts.
• You can always contact the CASH helpdesk on 0800 71 302. They will explain the steps you need to take.